FollowMeUp
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Follow Me Up — Terms of Service

Last updated: 2026-06-29

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and FollowMeUp ("Follow Me Up", "we", "us"). By creating an account, connecting a mailbox, or using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

If you accept these Terms on behalf of an organization, you confirm that you have authority to bind that organization, and "you" refers to that organization.

2. The service

Follow Me Up is a software-as-a-service application that works on top of Microsoft Outlook / Microsoft 365. It helps you track the email replies you are waiting for and your own follow-up tasks, and it uses artificial intelligence to assess, for each request you send, whether the recipient actually answered it. Features and functionality may change over time as we improve the service.

The service depends on third-party platforms — in particular Microsoft (for sign-in and mailbox access), OpenAI (for AI analysis), and Stripe (for payments). Your use of those platforms is also subject to their own terms.

3. Accounts and eligibility

  • You sign in using your Microsoft account. You must provide accurate information and keep your account secure.
  • You are responsible for activity under your account and for any authorization you grant to access a connected mailbox.
  • You must be at least 18 years old and able to form a binding contract. The service is intended for business and professional use.
  • You must have the necessary rights and permissions to connect any mailbox you connect and to allow us to process the email content in it.

4. Your data and privacy

How we handle personal data is described in our Privacy Policy. For mailbox content processed on your behalf, we act as your data processor; business customers may enter into a Data Processing Agreement (DPA) with us, which governs that processing. You retain all rights in your data. You grant us the limited license to process your data solely to provide, secure, and improve the service as described in the Privacy Policy and any DPA.

5. Acceptable use

You agree not to:

  • use the service unlawfully or in violation of any third party's rights;
  • connect a mailbox you are not authorized to access, or process data you have no right to process;
  • attempt to breach, probe, or circumvent our security, tenant isolation, or access controls;
  • interfere with or disrupt the service, or place an unreasonable load on it (including automated scraping beyond normal use);
  • reverse engineer, copy, resell, or create a competing product from the service, except to the extent this restriction is prohibited by law;
  • misuse the AI features, including attempts to extract other customers' data or manipulate the model to produce harmful output.

We may suspend or limit access to protect the service, our users, or third parties.

6. Subscriptions, billing, and Stripe as Merchant of Record

6.1 Plans and pricing

The service is offered as a subscription or as a one-time purchase (Lifetime). Current plans and prices (for example, US $15/month for Pro and US $499 as a one-time payment for Lifetime) are shown at checkout and in the app. Prices are listed in USD and are automatically converted to your local currency at checkout. We may change prices prospectively with notice; changes do not affect the current paid period.

6.2 Stripe is the Merchant of Record

Payments are processed by Stripe, which acts as the Merchant of Record (seller of record) for your subscription. This means:

  • Stripe (not Follow Me Up) is the seller for the payment transaction and is responsible for calculating, collecting, and remitting applicable sales tax and VAT.
  • Stripe handles payment processing, fraud prevention, chargebacks/disputes, and payment-related support.
  • Your charge and receipt are provided through Stripe, and the descriptor on your statement may reference Stripe or its payment brand (e.g. "Link").
  • Your purchase of the subscription is also subject to Stripe's applicable terms for buyers; these Terms govern your use of the service itself.

6.3 Free trial

We may offer a free trial. Unless you cancel before the trial ends, the subscription converts to a paid plan and the payment method on file is charged. Trial terms shown at signup apply.

6.4 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. By subscribing, you authorize the recurring charge through Stripe.

6.5 Taxes

Applicable taxes are determined, charged, and remitted by Stripe as Merchant of Record. Prices shown may be exclusive or inclusive of tax depending on your location, as indicated at checkout.

6.6 Failed payments

If a renewal payment fails, we may provide a short grace period before suspending paid features, and we (or Stripe) may retry the charge. You are responsible for keeping a valid payment method on file.

7. Cancellation and refunds

  • Cancellation. You may cancel at any time through the customer portal or in-app settings. Cancellation stops future renewals; you keep access until the end of the current paid period.
  • Refunds. Except where required by law, payments are non-refundable and we do not provide prorated refunds for partial periods. Where a refund is due, it is processed by Stripe as Merchant of Record.
  • EU/EEA consumer withdrawal right. If you are a consumer in the EU/EEA, you may have a statutory right to withdraw within 14 days. By starting to use a digital service immediately, you may be asked to consent to begin before the withdrawal period ends and to acknowledge that you thereby lose the withdrawal right to the extent the service has been provided.
  • Effect of termination. On termination, your right to use the service ends. Data handling after termination (including the deletion and grace-period behavior) is described in the Privacy Policy.

8. Third-party services

The service integrates with Microsoft, OpenAI, and Stripe. We are not responsible for those third parties' acts, omissions, availability, or terms. If a third-party platform changes or restricts access (for example, Microsoft Graph permissions), some features may be affected.

9. Intellectual property

We and our licensors own all rights in the service, including its software, design, and content (excluding your data). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not use our trademarks without permission.

10. AI output — no guarantee

The AI features provide assistance, not certainty. The service's assessment of whether a reply answers a request is a suggestion for your review and may be incomplete or wrong. You remain responsible for your own communications, decisions, and follow-ups. Do not rely on the service as your sole record of what requires action.

11. Disclaimers of warranties

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will detect every request or reply. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law:

  • We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
  • Our total aggregate liability arising out of or relating to the service will not exceed the amount you paid for the service in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law (for example, for gross negligence or wilful misconduct, where applicable). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the service, your violation of these Terms, or your breach of any third party's rights — including processing mailbox data you were not authorized to process.

14. Term, suspension, and termination

These Terms apply while you use the service. We may suspend or terminate your access if you breach these Terms, if required to protect the service or others, or if a third-party dependency makes continued operation impractical. You may stop using the service and delete your account at any time.

15. Governing law and disputes

These Terms are governed by the laws of Denmark, without regard to its conflict-of-laws rules. The courts of Copenhagen, Denmark have exclusive jurisdiction over any dispute, except that mandatory consumer-protection rights of your country of residence remain unaffected.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice. Continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the service and cancel your subscription.

17. Contact

Terms of Service